Difficult people can be disruptive in our lives. When difficult and high maintenance people emerge in patient/client care settings, challenges to caring can be significant. This workshop identifies common characteristics of difficult people and identifies the importance high maintenance people can have in our clinical settings. Participants will gain insight into the cause of difficult and high maintenance people and how to develop skillful strategies and techniques for effective coping and management. Workshop participants will feel more confident and self-assured when dealing with difficult patients/clients.